" We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better"
“In the end, we are Our Choices”
"A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well."
"What's dangerous is not to evolve...."
"Life's too short to hang out with people who aren't resourceful"